Frequently Asked Questions

Participants

What is NDIS plan management?

NDIS plan management is a funded support that helps you manage the financial side of your NDIS plan. A plan manager pays your provider invoices, tracks your budget, and helps you understand your funding, so you don’t have to deal with paperwork or confusing systems.

What does a plan manager do?

As your plan manager, we:

• Pay provider invoices (registered and unregistered)

• Track your NDIS budget and spending

• Provide clear statements and updates

• Help you understand your funding in plain English

• Reduce stress and administrative workload

You stay in control of your supports — we handle the finances.

Does plan management cost me anything?

No.
Plan management is funded separately through your Improved Life Choices budget. There are no out-of-pocket costs, and it does not reduce funding for your other supports.

 

Can I choose my own plan manager?

Yes.
If plan management is included in your plan, you have the right to choose your plan manager based on who you feel comfortable with and who best meets your needs.

 

Can I use unregistered providers if I’m plan managed?

Yes.
One of the biggest benefits of plan management is flexibility. You can generally use both NDIS registered and unregistered providers, as long as supports meet NDIS rules and are within your plan.

 

How quickly do you pay invoices?

We aim to pay compliant invoices promptly, typically within 2–5 business days, provided the invoice is correct and funding is available.

 

How do I track my NDIS budget?

You’ll receive clear statements and access to an online portal or app (where available) so you can:

• View funding balances

• Track spending by category

• Monitor how your budget is tracking over time

We can also help with budget pacing to reduce the risk of running out of funds early.

 

Do I still stay in control of my supports?

Absolutely.
You choose your providers and supports. We manage the payments and record keeping and keep you informed every step of the way.

 

Do you have a service agreement?

Yes.
We use a clear, easy-to-understand service agreement that outlines what you can expect from us and what we need from you. It also includes a straightforward exit clause, so you’re never locked in.

 

Will plan management reduce my other supports?

No.
Plan management is funded separately and does not reduce the availability of your other NDIS supports.

 

Is my information secure?

Yes.
We take privacy and data security seriously and follow strong information security practices to protect your personal and financial information.

 

Families & Carers

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Can a nominee, guardian, or family member contact you?

Yes.
With the appropriate consent or authority in place, we can communicate with nominees, guardians, and family members to help manage the plan smoothly.

 

Will you help us understand statements and budgets?

Yes.
We take the time to explain statements, spending, and funding balances in plain English, so you always understand where the plan stands.

 

What if we’re worried about overspending or running out of funds?

We can help you monitor spending, identify risks early, and plan your budget over the length of your plan to reduce the chance of running out of funding.

 

Can you help during transitions or changes?

Yes.
Whether it’s a new plan, new providers, or a change in circumstances, we support you through transitions to keep services running smoothly.

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Providers & Support Coordinators

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How do providers send invoices to Simplified Plan Management?

Providers can email invoices directly to our accounts or claims email address. These details are provided on our website and in our service agreement.

 

What information should be included on an invoice?

To avoid delays, invoices should include:

• Participant name

• Dates of service

• Description of supports provided

• Line item numbers (where applicable)

• Rates, quantities, and totals

• Provider details (including ABN, if applicable)

 

Do you accept invoices from unregistered providers?

Yes.
Plan-managed participants can generally use both registered and unregistered providers, subject to NDIS rules and the participant’s plan.

 

How long does payment usually take?

If the invoice is compliant and funding is available, payment is typically made within 2–5 business days.

 

What happens if an invoice is missing information?

If an invoice is missing required details or doesn’t align with the participant’s plan, we’ll follow up promptly to resolve the issue and minimise delays.

 

Do you work with Support Coordinators?

Yes.
With participant consent, we work closely with support coordinators to support budget tracking, service continuity, and smooth communication between everyone involved.

 

Changing Plan Managers

Thinking about switching plan managers?
You can change plan managers at any time, and the process is usually much simpler than people expect.

👉 Learn how to change plan managers and what to expect
 

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Still have questions?

If you didn’t find what you were looking for, our team is always happy to help.

📞 Call or SMS 0491 090 747
✉️ Email info@simplifiedpm.com.au

We’ll answer — and if we miss you, we’ll call you back.